The Leaflet

Welcome to The Leaflet, your monthly scoop on the latest happenings from your favorite field service software provider.

Hero Reference Image

IGNITE! At Our Inaugural User Conference

Join us November 7–9 at Caesars FORUM in Las Vegas, NV, and discover the latest trends, tools, and insights to help you succeed in today's fast-paced field services landscape. This isn't your run-of-the-mill event. This is your chance to connect with fellow FieldRoutes users and discover the software from a whole new perspective.

See what IGNITE has in store for you:

  • More than 40 sessions to choose from

  • Six solutions-oriented tracks

  • Three days of immersive learning

  • Two opportunities to connect with other customers, prospects, and FieldRoutes team members at the Welcome Reception and the Ignite the Night party

  • One chance to discover FieldRoutes as you’ve never seen it before

Keep an eye on your inbox for next week's registration invites and early bird promotions.

Switchback Reference Frame
Circle Ring SVG Image

Gain The Most Out Of Your FieldRoutes Customer Experience

Our user community has over 40 members coming from many business types including pest control, lawn care, termite services, and of all sizes, from young, small businesses to enterprise. The Pathfinder Network has an invite-only Facebook page where participants can give product feedback, help drive new ideas forward, and continue the conversation that starts at our monthly meetings. We encourage you to apply now and join us tomorrow, May 18 at 12 pm CT for our monthly meeting, where we'll discuss billing, accounting, and prepayments.  If you can't make it tomorrow, that's OK. Apply and join us next month. Apply now.

Dots SVG Image

Product Update

Encourage Your Customers To Pre-Pay

In last month’s Leaflet, we shared several new enhancements to the pre-payment capabilities in the FieldRoutes® Operations Suite, which include unique discounts by offer, flexible templates to customize your communications based on the service plan, and more. 

If you’ve never used pre-payments before, you may be asking yourself, “Why should I care about pre-payments?” Here are a few examples where pre-payments can help your lawn business:

  • Cash flow in the winter helps fuel spring operations

  • By capturing customers’ complete financial commitment, you can reduce risk of losing customers to competitors 

Encourage pre-payment with the new capabilities offered by FieldRoutes. You can learn more by accessing the Knowledge Base located at the bottom of your Operations Suite homepage or checking the Resources section of this newsletter for more information. 

Circle Ring SVG Image

More About You And Your Data

We're committed to you, our customers.  As part of this commitment, we are also encouraging other software providers to follow our lead in supporting customers' rights to their data. If you've missed reading our Data Declaration, catch up here

Know a colleague who feels trapped by their current provider? Send them our way and let’s see how we can help. If they decide to sign up, you’ll both earn rewards.


Release Notes: What's New?

See the latest enhancements to your FieldRoutes software by visiting the Release Notes section in the Knowledge Base.  To access the latest Release Notes, log into your Operations Suite, click on Knowledge Base at the bottom of the home page and choose Release Notes.

Find The Product Information You Need, When You Need It With The Knowledge Base

We know that learning doesn’t end after your FieldRoutes software is implemented. That’s why your FieldRoutes software subscription includes access to the Knowledge Base. In the Knowledge Base, you can easily search for key feature articles, Tips & Tricks series webinar videos, and user guides. 

You can access the Knowledge Base, by logging into your FieldRoutes Operations Suite  and clicking on the Knowledge Base link at the bottom of the home page.

Take a look at these recent articles featuring the newly added FieldRoutes capabilities*: 

*Please note, you must be logged in to your Operations Suite software to access these links.

Helpful Resource Reminder – Status Report Page

In order to improve transparency and communication with our customers, our Support team developed a Status Report Page in which you will find the most up-to-date information regarding the performance of the platform. Bookmark this page to stay updated at all times. If you have an issue, we suggest you go here first. If your issue isn’t updated there, please reach out to Support at 888.997.5546.

Tips & Tricks Webinar Series

The Future Of Keeping Your Business Safe

Last chance to register! On Thursday, May 18, at 1 pm CT, Nate Katebe, FieldRoutes associate product manager, will discuss how capabilities in the FieldRoutes® Operations Suite put you in control of your software and data access. Click here to register.

Marketing Tips To Ignite Your Growth

Join us as we demonstrate how to utilize the FieldRoutes® Marketing Suite to maximize the value it can bring to your business. Learn how to attract new customers and track your marketing efforts. Save the date for Thursday, June 1, at 1 pm CT. Click here to register. 

Field Famous Podcast

Listen To The Latest Field Famous Season 1 Podcast Episode

The Field Famous podcast shares real life stories of reaching for and achieving “field fame”. FieldRoutes recognizes that fame-worthy achievements look different for everyone. It might mean maximizing your profit margins, being known by name in a market, or scaling a business that can be passed down to the next generation, or even creating a business that allows you the flexibility to make it home in time for dinner

Our host, Dr. Christopher Fasano, resident neuroscientist and the director of growth marketing for FieldRoutes, interviews field service business owners and team members, partners in the industry, and others. Each guest has a unique story and journey on their way to field fame.

In episode 6, Jonathan Kidwell, senior officer for partnerships and development of United to Beat Malaria,  discussed the dangers posed by mosquitoes, the challenges of fundraising, and the crucial role partnerships play in the fight against this lethal and preventable vector-borne disease. 

In episode 7, we featured Christopher Harkins of Pitbull Pest Control. He talked about setting the right expectations – and re-leveling them if necessary – learning from successes and missteps and providing employees with autonomy and accountability.

Episode 8 features Chelle Hartzer of 360 Pest Consulting who gave us an inside look at how pests think and act to infiltrate homes and food storage areas, and how to stay one step ahead of them. 

Each success story is unique, and we’ll never get tired of hearing how pest and lawn heroes drive their businesses to success and reach their goals. Listen and subscribe to the podcast to hear more stories of field fame.  New episodes drop every other Tuesday, so be sure to follow or subscribe wherever you listen to podcasts. If you’re interested in joining the podcast, we’d love to interview you for a future episode. Please email us at and we’ll connect to schedule a time to talk. 

Circle Ring SVG Image

Customer Success

We Put Our Customers Front And Center

During Women's History Month, we featured two amazing women from the industry: 

Meet Alexandra Crawford, owner of Crawford Pest Management,  and learn how being a woman has affected her journey in the business. Learn more

Jen Winter is the co-owner of Bed Bug Solutions, an all-female pest control company not afraid to get their hands dirty. Learn more

Also, take a look at our most recent case study on Veterans Pest Control, owned and operated by retired U.S. Air Force veteran, Saba Cetawayo. Click here to learn about his company, the challenges he’s faced, and how using FieldRoutes has helped him maintain the professional image the company is known for. 

Professional Women in Pest Management (PWIPM) Women's Forum Recap

A team of FieldRoutes employees headed to Charleston last week for the third in-person Women’s Forum hosted by the National Pest Management Association's (NPMA) Professional Women in Pest Management (PWIPM).

They learned, connected, and of course had a great time! 

As the official sponsor of PWIPM and their Impact Awards, the FieldRoutes team had the unique opportunity to congratulate the winners in person as they helped pass out the awards. Congratulations again to all of the Impact Awards winners! We thank you for your hard work and dedication to the industry. 

Here are some pictures from the event:

We golfed!

Switchback Reference Frame
Circle Ring SVG Image

Kim O’Connor, head of strategic customer relations for ServSuite® by FieldRoutes, welcomed everyone on day two.

Switchback Reference Frame
Dots SVG Image

Chief Marketing Officer, Patti Newcomer, prepared the crowd for the winners of the Impact awards as the whole team got ready to pass out the awards. The team also gave the winners a special notebook and extended an invitation to join the Field Famous podcast, so they can share their stories.

Switchback Reference Frame
Circle Ring SVG Image

What Our Team Said:

“I had someone tell me that they’re glad they’re not alone. They now see that they are indeed not the only female pest control business owner. They now have connections that can help them in their journey too. This demonstrates the power of this event. It’s impactful and it meant a lot to me as a sponsor.”

- Mark Stewart, Strategic Account Executive, Operations Suite

Switchback Reference Frame
Dots SVG Image

“Spending time and hearing from our customers in person is invaluable. It was incredible to hear our customers championing our product to other attendees. It was really cool!”

- Cydney White, Chief Human Resources Officer

“You can tell people need an opportunity to connect and find value in having so many industry colleagues together to share guidance and coaching.”

- Cristy Bordeaux, Senior Program Manager

“This is my third time attending this event, and it gets better and better every time. It’s wonderful to see it grow, and I am so pleased that FieldRoutes is committed to supporting the PWIPM. I can’t wait for next year!” 

- Kristi Harrington, Senior Director of Marketing 

Share Your Routes To Success

FieldRoutes wants to do more than help your business simplify, scale, and grow. We want to share your stories of success. 

In our ongoing effort to support our customers, we are looking for companies to highlight on FieldRoutes social media platforms. Do you have an interesting, challenging, or scary pest control story? Or perhaps you’d like to do an interview, share your tips and tricks for using our software or take over our Instagram stories. If so, please reach out to Michelle Nelson, our social media specialist, at to get more information. 

Your Stamp Of Approval Is Golden

Did you know that when you refer FieldRoutes to your peers it increases the likelihood they’ll sign up with us? Did you know you can earn rewards for referrals too? It’s true! When you make a qualified referral, you and your referral will both earn a $300 Gift Card* once they become an active customer. 

If your referral signs up with FieldRoutes within 90 days of their referral demo for either our Operations Suite or our Marketing Suite, they will be issued a $300 Gift Card for every suite they purchase. Learn more.

*Restrictions apply, see

Switchback Reference Frame
Circle Ring SVG Image


Bookmark this page, so you never miss any of our insightful events!


Growth Series - Improve Productivity And Increase Sales With Integrated Phone Solutions

Join Raymond Kidwell, director of business development at Voice for Pest for a comprehensive review of what an Internet phone system is and the common features associated with using them. Learn about the specific advantages of connecting your business management software to an Internet phone system, and the extensive remote capabilities these solutions have.  Save the date for Wednesday, May 31, at 1 pm CT. Register here

Switchback Reference Frame
Dots SVG Image

Trade Shows

IGNITE, Aspire And FieldRoutes User Conference

Join us and our sister company, Aspire, on November 7-9, 2023 at Caesar’s FORUM in Las Vegas, Nevada. Learn more

Pest Control Operators Of California Expo

From June 21-23, you can attend the exposition at the Monterey Marriott Hotel in Monterey, California. Learn more

Texas Pest Control Association Pest Expo

Pest Expo will take place June 21-23, 2023, at the Fort Worth Convention Center, in Fort Worth, Texas. Learn more


Stay Updated With Our Blogs

Inflation and the cost of doing business continue to put a squeeze on Americans. But there's good news for pest control technicians: they're not being left behind when it comes to rising salaries. Read our blog post Pest Control Technician Salaries By Date And City 2023 and learn all about salary benchmarking. 

 Pest Control Technician Salaries By Date And City 2023

Switchback Reference Frame
Dots SVG Image


Don’t Wait Until Your A/R Report Is Out Of Control

A.R.M. Solutions is the exclusive collection agency of the National Pest Management Association (NPMA). Its seamless integration with FieldRoutes makes signing up take no time. 

A.R.M. Solutions is an expert system to control and prevent slow-paying customers and has proven to:

  • Substantially increase recovery of delinquent accounts

  • Preserve your customer relationships

  • Reduce internal costs

A.R.M. guarantees results or your money back. 

To schedule your free analysis with Andrea Dahlgren of A.R.M. Solutions today, click here. You can also watch the Automate Your A/R And Completely Change Your Bottom Line webinar led by Andrea Dahlgren here.

Leverage An Integrated Phone Solution In Your Field Service Business

Voice for Pest is the only phone system designed for the pest control industry. They are an active member in the pest control and lawn care industries and belong to local, state, and national associations. They also regularly attend trade shows and events.

Their integration with FieldRoutes helps improve employee productivity and increase sales. Voice For Pest provides an exceptional level of support, including live answer customer service and a complete online training library. Their Phone Solution, combined with FieldRoutes, is the powerful business tool that you didn’t know you needed. The integration provides features like Account Screen Pop, Intelligent Call Routing, Click-to-Call, and Automatic Noting with a Call Recording Link.

Ready to learn more about their powerful integration? Visit their website for more info or call 855.955.2136.

Leave A Review

Excited about how FieldRoutes is working for you? Do you enjoy working with us? If so, leave us a review on Google!

Review Us On Google
Circle Ring SVG Image