The Leaflet

Businesses often have a need for their field employees to complete certain steps during a service appointment. Now there is a way to do that in the FieldRoutes® Mobile app by utilizing Appointment Checklist, which will enable you to:

• Associate the checklist to a service to ensure consistency in the service delivered

• Use a survey or checklist to capture customer or field employee actions 

• Use the checklist for customer inquiries about the service they received 

Appointment Checklist is now part of the FieldRoutes Mobile app, providing another way to improve efficiency and encourage consistency in service to helping you grow your business.

We're committed to you, our customers.  As part of this commitment, we are also encouraging other software providers to follow our lead in supporting customers' rights to their data. If you've missed reading our Data Declaration, catch up here. 

Know a colleague who feels trapped by their current provider? Send them our way and let’s see how we can help. If they decide to sign up, you’ll both earn rewards.

See the latest enhancements to your FieldRoutes software by visiting the Release Notes section in the Knowledge Base.  To access the latest Release Notes, log into your Operations Suite, click on Knowledge Base at the bottom of the home page and choose Release Notes.

We know that learning doesn’t end after your FieldRoutes software is implemented. That’s why your FieldRoutes software subscription includes access to the Knowledge Base. In the Knowledge Base, you can easily search for key feature articles, Tips & Tricks series webinar videos, and user guides. 

You can access the Knowledge Base, by logging into your FieldRoutes Operations Suite  and clicking on the Knowledge Base link at the bottom of the home page.

Take a look at these recent articles featuring the newly added FieldRoutes capabilities*: 

• Appointment Checklist 

• Pre-payment Discounts: Overview

• Pre-payment Discount Setup 

• Pre-payment Letter Templates

^{*Please note, you must be logged in to your Operations Suite software to access these links.}

In order to improve transparency and communication with our customers, our Support team developed a Status Report Page in which you will find the most up-to-date information regarding the performance of the platform. Bookmark this page to stay updated at all times. If you have an issue, we suggest you go here first. If your issue isn’t updated there, please reach out to Support at 888.997.5546.

The Future Of Keeping Your Business Safe

Last chance to register! On Thursday, May 18, at 1 pm CT, Nate Katebe, FieldRoutes associate product manager, will discuss how capabilities in the FieldRoutes® Operations Suite put you in control of your software and data access. Click here to register.

Marketing Tips To Ignite Your Growth

Join us as we demonstrate how to utilize the FieldRoutes® Marketing Suite to maximize the value it can bring to your business. Learn how to attract new customers and track your marketing efforts. Save the date for Thursday, June 1, at 1 pm CT. Click here to register. 

The Field Famous podcast shares real life stories of reaching for and achieving “field fame”. FieldRoutes recognizes that fame-worthy achievements look different for everyone. It might mean maximizing your profit margins, being known by name in a market, or scaling a business that can be passed down to the next generation, or even creating a business that allows you the flexibility to make it home in time for dinner. 

Our host, Dr. Christopher Fasano, resident neuroscientist and the director of growth marketing for FieldRoutes, interviews field service business owners and team members, partners in the industry, and others. Each guest has a unique story and journey on their way to field fame.

In episode 6, Jonathan Kidwell, senior officer for partnerships and development of United to Beat Malaria,  discussed the dangers posed by mosquitoes, the challenges of fundraising, and the crucial role partnerships play in the fight against this lethal and preventable vector-borne disease. 

In episode 7, we featured Christopher Harkins of Pitbull Pest Control. He talked about setting the right expectations – and re-leveling them if necessary – learning from successes and missteps and providing employees with autonomy and accountability.

Episode 8 features Chelle Hartzer of 360 Pest Consulting who gave us an inside look at how pests think and act to infiltrate homes and food storage areas, and how to stay one step ahead of them. 

During Women's History Month, we featured two amazing women from the industry: 

Meet Alexandra Crawford, owner of Crawford Pest Management,  and learn how being a woman has affected her journey in the business. Learn more. 

Jen Winter is the co-owner of Bed Bug Solutions, an all-female pest control company not afraid to get their hands dirty. Learn more. 

Also, take a look at our most recent case study on Veterans Pest Control, owned and operated by retired U.S. Air Force veteran, Saba Cetawayo. Click here to learn about his company, the challenges he’s faced, and how using FieldRoutes has helped him maintain the professional image the company is known for. 

A team of FieldRoutes employees headed to Charleston last week for the third in-person Women’s Forum hosted by the National Pest Management Association's (NPMA) Professional Women in Pest Management (PWIPM).

They learned, connected, and of course had a great time! 

As the official sponsor of PWIPM and their Impact Awards, the FieldRoutes team had the unique opportunity to congratulate the winners in person as they helped pass out the awards. Congratulations again to all of the Impact Awards winners! We thank you for your hard work and dedication to the industry. 

Here are some pictures from the event:

“Spending time and hearing from our customers in person is invaluable. It was incredible to hear our customers championing our product to other attendees. It was really cool!”

- Cydney White, Chief Human Resources Officer

“You can tell people need an opportunity to connect and find value in having so many industry colleagues together to share guidance and coaching.”

- Cristy Bordeaux, Senior Program Manager

“This is my third time attending this event, and it gets better and better every time. It’s wonderful to see it grow, and I am so pleased that FieldRoutes is committed to supporting the PWIPM. I can’t wait for next year!” 

- Kristi Harrington, Senior Director of Marketing 

FieldRoutes wants to do more than help your business simplify, scale, and grow. We want to share your stories of success. 

In our ongoing effort to support our customers, we are looking for companies to highlight on FieldRoutes social media platforms. Do you have an interesting, challenging, or scary pest control story? Or perhaps you’d like to do an interview, share your tips and tricks for using our software or take over our Instagram stories. If so, please reach out to Michelle Nelson, our social media specialist, at michelle.nelson@fieldroutes.com to get more information. 

IGNITE, Aspire And FieldRoutes User Conference

Join us and our sister company, Aspire, on November 7-9, 2023 at Caesar’s FORUM in Las Vegas, Nevada. Learn more. 

Pest Control Operators Of California Expo

From June 21-23, you can attend the exposition at the Monterey Marriott Hotel in Monterey, California. Learn more. 

Texas Pest Control Association Pest Expo

Pest Expo will take place June 21-23, 2023, at the Fort Worth Convention Center, in Fort Worth, Texas. Learn more.