07: It All Adds Up: Turning Challenges Into Opportunities With Christopher Harkins
Oftentimes it’s the little things that lead to big wins or major setbacks. That’s a lesson that’s served Christopher Harkins of Pitbull Pest Control well over his five years and counting in the industry. Setting the right expectations – and re-leveling them if necessary – learning from successes and missteps, providing employees with autonomy and accountability, and more are discussed in this episode of the Field Famous podcast.
4:36 Evolution from retail to “utility” technician to Regional Operations Manager
9:09 Pitbull’s recent expansion into new territories and the challenges of serving multiple states
12:27 Reducing call-backs to save time and trim expenses
18:45 Customer acquisition strategy and related challenges in the COVID era
22:15 Turning daily challenges into new opportunities – lessons learned on the job
28:48 The importance of autonomy, self-accountability, and empowerment
32:25 Home inspections … yay or nay
38:23 Rapid fire Q&A
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About the Show
The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.
FieldRoutes helps field service companies simplify, scale, and grow.
