Oftentimes it’s the little things that lead to big wins or major setbacks. That’s a lesson that’s served Christopher Harkins of Pitbull Pest Control well over his five years and counting in the industry. Setting the right expectations – and re-leveling them if necessary – learning from successes and missteps, providing employees with autonomy and accountability, and more are discussed in this episode of the Field Famous podcast.
4:36 Evolution from retail to “utility” technician to Regional Operations Manager
9:09 Pitbull’s recent expansion into new territories and the challenges of serving multiple states
12:27 Reducing call-backs to save time and trim expenses
18:45 Customer acquisition strategy and related challenges in the COVID era
22:15 Turning daily challenges into new opportunities – lessons learned on the job
28:48 The importance of autonomy, self-accountability, and empowerment
32:25 Home inspections … yay or nay
38:23 Rapid fire Q&A
Useful links from this week’s show:
Explore the fascinating world of pest control with Cassie Krejci, the Bug Doc at Rentokil Initial. Uncover insights on public health, industry challenges, and the impact of social media.
The risk in doing nothing, the FieldRoutes strategic account executive says, exceeds the risk of making change.
Experiences in the industry and in consulting and high tech shape his vision
The former industry CEO shares his wisdom with pest control businesses.
The former owner of Schopen Pest Solutions travels the country consulting for pest control companies.
Field fame is reached by our customers when their goals, dreams, and aspirations become reality. It's a result of the true grit our customers dedicate to the success of their business and the solutions FieldRoutes delivers to help them along their growth journey to field-fame. To reach your fame-worthy status, FieldRoutes helps: service more customers with fewer employees, easily manage your operations and payments, and grow your business.