When your business needs to change from one software provider to another, getting access to credit cards and payment tokens shouldn’t be costly or time-consuming.
Your accounts receivable shouldn’t put the health of your business in peril.
The terms of your contracts with a provider shouldn’t trap you in a doom loop.
And no relationship should leave a business feeling threatened or bullied about wanting to move on.
It shouldn’t work this way.
We have helped numerous customers, who faced those very situations and encountered additional struggles caused by their provider, switch to FieldRoutes. We challenge the industry overall to join us in pledging to be better.
While FieldRoutes is confident that we’ll be your best business partner, we also believe that your data is yours should you want to try something new. If that time were to come, FieldRoutes promises to support a smooth exit for your business without unnecessary delays and exorbitant fees. All providers, in acting with integrity and honesty, should pledge, as FieldRoutes does, to:
Co-term customer agreements, aligning all modules and aspects of the software with the master agreement’s original renewal date.
Enable customers a self-serve way to extract customer information at any time from the software free of charge.
Provide comprehensive data extracts of all customer information free of charge.
Provide customers moving to a competitor with their payment tokens from FieldRoutes® Payments within 10 business days of the request.
Not charge customers for extraction of their payment tokens from FieldRoutes Payments.
Not terminate payment processing until a customer has successfully migrated to another provider.
FieldRoutes’ Operations Suite and Marketing Suite are the top solutions to run a field service business. Whether it’s the Intelligent Routing and Trigger Rules of the Operations Suite, or whether it’s the tailored marketing programs and the search engine optimization found in the Marketing Suite, all aspects of FieldRoutes® software are designed to assist your business in becoming more efficient, generating more revenue, and just making life better for you and your customers.
Your Data. Yours.
This is the way it should work.
With FieldRoutes, this is the way it will work.
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