No matter what type of business one finds themselves in, there are many factors that can be working against your success. From the economy to time to technology, your business must be ready with a strategy to navigate what comes its way. And when it comes to your sales, in particular, it’s even more important to streamline your team in an effort to simplify processes, increase effectiveness and raise productivity
1. Simplify Processes
A process involves the actions you take to achieve a particular end goal and get from point A to point B. Using a mobile selling app can help your field service business simplify its door-to-door selling process. Here, your end goal is to convert home and business owners into customers. A mobile selling app offers:
• Visual knocking sheets on maps so there’s no need for manual tracking
• Real-time payment processing, scheduling, and digital contracts so customer sign-up can take place on the spot
• Money saved in going paperless
2. Increase Effectiveness
Understanding the how and why behind your sales team’s performance directly affects your field service business’s success. Using technology to measure your sales results allows you and your team to know where you stand and how you need to move going forward. A dashboard tool can help you do this. Sales dashboards offer both a high level and detailed view of sales activities and metrics. When you know your data, you also know what’s working and what isn’t, and therefore can make the important data-driven decisions that benefit your business.
3. Raise Productivity
One way to raise productivity in a sales team is to foster a healthy competitive culture. Salespeople are naturally competitive, so leveraging that competitive nature serves the team in helping to build morale as a result of achieving and beating sales goals and serves your business as a whole when your sales team closes more deals and brings in additional customers.
• View key performance indicators (KPIs) to know what it means to truly be productive
• Create a sales leaderboard to incentivize productivity
• Track and measure performance to gauge whether you’re meeting goals
Streamlining involves making your organizational systems more efficient and effective by utilizing faster and simpler working methods. Knowing the right data points and putting the right tools and systems into place will help you to not only streamline your sales team but also to help your business win far into the future.
Exemplary customer service is king in the field service industry. It can be easy to let things slip when things get busy, but don’t forget that customer retention is good business. Customer acquisition can cost up to five times more than customer retention, so it’s worth investing in strategies that will prevent your customers from melting away when things heat up. So when the weather gets warmer and the calls flood in, ensure you and your team have the tools to make hay this summer.
Expect the unexpected. In this Checklist, we’ll go over a few actions you can take to help maintain operations during emergency situations.
Growing your business shouldn’t be this hard. Do a great job, sign up more customers, then kick back and watch the money roll in.
Finding software that meets your operational and marketing needs can be tricky. That’s where FieldRoutes comes in. Our fully integrated Marketing and Operations Suites give you the tools you need to appeal to millennials and grow your business.
If you need help improving your collections process with cutting-edge technology, contact FieldRoutes. Our experts can help you identify the solutions you need to protect your bottom line.