The Technician Performance Trifecta: Recognition, Rewards, and Retention

Taylor Olson, CEO and co-founder of Applause, explains the revolutionizing of technician performance in the field services industry in this new episode of FieldRoutes’ Pest in Class podcast. 

Olson delivers insights on how automated recognition and real-time data transparency can transform employee engagement and drive business growth.

Learn how to move beyond manual tracking and gut feelings by implementing data-driven scorecards that provide crystal-clear feedback to your team. Olson discusses practical strategies for using gamification and instant rewards to reduce churn, lower reservice rates, and empower technicians to take ownership of their success.

Join Olson and host Amanda Salvatore as they talk about:

• [2:53] Important lessons learned from early door-to-door sales experience.

• [10:53] Boosting performance management and customer engagement through an intuitive mobile app.

• [19:02] Giving owner-operators direct control over their techs’ goals and rewards.

Check out these resources mentioned during the podcast:

• Applause

• FieldRoutes

To hear more stories from the pest control industry, subscribe to Pest in Class on Apple Podcasts, Spotify, or wherever you get your podcasts. You can also watch episodes on YouTube.