Baking Experience Into SOPs: Setting Your Business Foundation

Scaling a pest control business from scratch is a monumental challenge that requires consistency, transparency, and the right tools. 

JD Jaramillo, owner of Friendly Pest Solutions in Florida, successfully grew his company to serve more than 2,200 customers by prioritizing one critical element: a strong operational foundation.

In this episode of Pest in Class, Jaramillo breaks down how he translated his personal expertise into standard operating procedures, or SOPs, that guide his team without controlling them. He explains why consistency in service—from the first inspection to the final treatment—is the key to earning trust and generating word-of-mouth referrals. Jaramillo also highlights the importance of involving staff in the creation of these processes to ensure they are practical and effective.

Beyond processes, JD discusses the transformative role of technology. He details how FieldRoutes brought essential structure and automation to his operations, allowing him to track performance, manage intelligent routing, and maintain transparency with his technicians through daily huddles.

Join Jaramillo and host Amanda Salvatore as they discuss:

• [5:28] Why an early focus on SOPs and training is essential to early growth.

• [11:10] The importance of Google reviews and an excellent online presence.

• [16:48] How FieldRoutes’ Route Summary Report boosts tech engagement.

Check out these resources mentioned during the podcast:

• FieldRoutes

To hear more stories from the pest control industry, subscribe to Pest in Class on Apple Podcasts, Spotify, or wherever you get your podcasts. You can also watch episodes on YouTube.