Podcast

10: Keeping Connections: 'That Is What People Want To Buy' With Brian Starnes

Jun 13, 2023
1 min read
10: Keeping Connections: 'That Is What People Want To Buy' With Brian Starnes
Episode Overview

Brian Starnes embraces automation. But the co-founder and CEO of Pest SOS isn't all-automation, all-the-time. "Where connection is necessary, that's where you've got to be able to hone in on your people and keep that there," he tells Field Famous host Dr. Christopher Fasano. "That is what people want to buy." 

Starnes, whose company provides phone sales, customer service, scheduling, and billings and collections support for pest control businesses, joins Fasano to discuss: 

  • 1:17 His journey that includes work in construction management and banking and his leadership of seven pest control companies in different states.

  • 11:17 Finding his "swim lane" in pest control.

  • 18:35 The evolution of Pest SOS to "yes" after more than two years of "no."

  • 22:27 How to best serve customers and find employees to carry out the mission.

  • 30:17 How Pest SOS works.

  • 33:50 The Field Famous Rapid-Fire Finish.

Useful links from this week’s show:

Christopher Fasano
Christopher FasanoDirector, Demand Generation

Check out more episodes

Get Them Home Faster: Leading Efficiency in a Family-First Culture

Get Them Home Faster: Leading Efficiency in a Family-First Culture

Ashley Morrison talks about the family business, technology, and leadership.

Give Them a Voice: The Role of a CXO in Customer Retention

Give Them a Voice: The Role of a CXO in Customer Retention

Aaron Curtis, CXO of Alta Pest Control, talks customer experience.

Personalized Pest Control: Merging Tech With the Human Connection

Personalized Pest Control: Merging Tech With the Human Connection

Daniel Shropshire of Official Pest Prevention talks technology, customer service, and more.

Lead with Trust: The Keys to Team Success Post-Acquisition

Lead with Trust: The Keys to Team Success Post-Acquisition

Ryan Miklus, general manager of Budget Brothers Termite & Pest, leads in a company his family once owned.

Pest-Free Parenting: Entrepreneurship and the Work-Family Balance

Pest-Free Parenting: Entrepreneurship and the Work-Family Balance

Rachel Mendes, owner of Last Call Pest Control in Ontario discusses what drives her focus on service with compassion.

Innovative Incentive Strategies for a High-Performance Culture

Innovative Incentive Strategies for a High-Performance Culture

Chris Anderson of Applause and Kevin Burton of Enzy share how innovative reward systems can drive employee performance.

About the Show

The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.

Get on our show
Switchback Reference Frame

FieldRoutes helps field service companies simplify, scale, and grow.

Graphic Conversion Panel