In the age of automation, the CEO of Pest SOS discusses how to build on what sets your company apart in the first place.
Brian Starnes embraces automation. But the co-founder and CEO of Pest SOS isn't all-automation, all-the-time. "Where connection is necessary, that's where you've got to be able to hone in on your people and keep that there," he tells Field Famous host Dr. Christopher Fasano. "That is what people want to buy."
Starnes, whose company provides phone sales, customer service, scheduling, and billings and collections support for pest control businesses, joins Fasano to discuss:
1:17 His journey that includes work in construction management and banking and his leadership of seven pest control companies in different states.
11:17 Finding his "swim lane" in pest control.
18:35 The evolution of Pest SOS to "yes" after more than two years of "no."
22:27 How to best serve customers and find employees to carry out the mission.
30:17 How Pest SOS works.
33:50 The Field Famous Rapid-Fire Finish.
Useful links from this week’s show:
The former owner of Schopen Pest Solutions travels the country consulting for pest control companies.
The Pest Control Business Coach owner puts her expertise to work for companies in the industry.
PCO Bookkeepers partners with pest control and lawn companies to bridge the gaps in accounting and more.
Entrepreneur Allan Draper explains why balance is not what we should strive for and why grit is critical in business.
The owner of Quality Pest Control in Omaha forged a unique path to find his place in the pest control industry.
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