02: Deliver the Goods: "Start With Your Service Manager" With Phil Cooper

Change how your technicians and being managed, Phil Cooper says, "and greatness is going to happen."

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Episode Overview

Is your business doing enough to ensure service managers are making their technicians and other direct reports great? Phil Cooper, who has moved from second-generation pest control company owner to become the chief executive officer and chief transformation officer of TRNZ4m, shares his insights and advice on the topic in this episode of the Field Famous podcast. 

Listen as Cooper and Field Famous host Dr. Christopher Fasano discuss:

  • 3:10 Cooper's business background and what he observes in this generation of owners

  • 5:17 Whether businesses have maximized the ability to deliver the best service

  • 11:30 The 10-5-3 plan and how to build trust 

  • 18:45 How to identify candidates who can be the best service managers

  • 24:30 What prompts businesses to seek assistance from Cooper

  • 29:24 Whether the approach to running a business differs if your intent is to sell it

  • 34:09 A recommended focus for your business in 2023

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Field fame is reached by our customers when their goals, dreams, and aspirations become reality. It’s a result of the true grit our customers dedicate to the success of their business and the solutions FieldRoutes delivers to help them along their growth journey to field-fame To reach your fame-worthy status, FieldRoutes helps: service more customers with fewer employees, easily manage your operations and payments, and grow your business.

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