02: Deliver the Goods: "Start With Your Service Manager" With Phil Cooper
Change how your technicians and being managed, Phil Cooper says, "and greatness is going to happen."
Is your business doing enough to ensure service managers are making their technicians and other direct reports great? Phil Cooper, who has moved from second-generation pest control company owner to become the chief executive officer and chief transformation officer of TRNZ4m, shares his insights and advice on the topic in this episode of the Field Famous podcast.
Listen as Cooper and Field Famous host Dr. Christopher Fasano discuss:
3:10 Cooper's business background and what he observes in this generation of owners
5:17 Whether businesses have maximized the ability to deliver the best service
11:30 The 10-5-3 plan and how to build trust
18:45 How to identify candidates who can be the best service managers
24:30 What prompts businesses to seek assistance from Cooper
29:24 Whether the approach to running a business differs if your intent is to sell it
34:09 A recommended focus for your business in 2023
Useful links from this week's show:
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About the Show
Field fame is reached by our customers when their goals, dreams, and aspirations become reality. It’s a result of the true grit our customers dedicate to the success of their business and the solutions FieldRoutes delivers to help them along their growth journey to field-fame To reach your fame-worthy status, FieldRoutes helps: service more customers with fewer employees, easily manage your operations and payments, and grow your business.
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