Pest Control Case Study

About The Company

A South Carolina-based pest control company with 20 technicians, 26 sales representatives, and six office employees found it was wasting too much time and money on manual processes and paper scheduling.

The Challenge

Manual processes and operating their business using a Disk Operating System (DOS), this pest control company was outgrowing its current way of doing things. For example, it was cumbersome to look up customers and view the service history of the property. Scheduling consisted of printing 400 tickets monthly and organizing those tickets by their technicians’ routes, while routing was done manually on paper. Each time they conducted a termite treatment, a manilla folder was created with labels, images, and reports. Additionally, there was no mobile application and no ability to get accurate financial information in real-time. They needed pest control software that would help streamline their business and gain efficiencies.

The Solution

After using a FieldRoutes’ competitor, they implemented the FieldRoutes™ operations suite in 2018. The Job Pool feature makes it easy to schedule their technicians, and they have eliminated the need to print paper tickets as part of their monthly scheduling process. This has saved them more than $2,000 per month in paper costs. By utilizing FieldRoutes’ comprehensive dashboard, they now have valuable insight. They can easily make decisions at-a-glance about their daily operations and improve their attrition, collections, and sales lead tracking.

The Impact

One of the biggest advantages that the FieldRoutes™ operations suite offered was realtime, Cloud-based reporting that makes it easy to manage their business from the home or office. Their reporting accuracy has increased as they no longer struggle using an outdated system to gather information. Additionally, the ability to go paperless and the ease of use has increased efficiencies and streamlined their business.

By implementing the FieldRoutes solution, they have:

• Access to real-time, Cloud-based reporting

• Reduced paper costs by$2,000 per month from scheduling

• Eliminated manual routing

“Implementing FieldRoutes allows us to work smarter, not harder.”