Podcast

Get Them Home Faster: Leading Efficiency in a Family-First Culture

Dec 10, 2024

1 min read

Get Them Home Faster: Leading Efficiency in a Family-First Culture

Episode Overview

Ashley Morrison, president at City Wide Exterminating Inc. near Charlotte, NC, is a proud champion of her family business’ family-first culture.

By implementing new routing efficiencies and other leadership lessons, she’s helping ensure that her front-line staff can get home sooner and spend time with their loved ones.

Tune in to hear how Morrison is leaning on FieldRoutes and her industry contacts to empower her team and support a healthy work-life balance in their organization.

Join us as we discuss:

[9:17] Setting healthy boundaries in a family-run business
[16:57] Transitioning from index cards to a company-wide CRM
[20:37] The importance of efficiencies in a family-first culture

Check out these resources related to this podcast episode:

To hear more stories from the pest control industry, subscribe to Pest in Class on Apple Podcasts, Spotify, or Amazon Music, or subscribe on YouTube to watch episodes. And as always, FieldRoutes welcomes your review and rating.

Check out more episodes

The Reputation Gap: Fixing the Customer Alignment Disconnect

HomeShield Pest Control's Zachariah Boardman shares a strategy to bridge the gap between sales, service, and support, improving customer retention and reputation.

Baking Experience Into SOPs: Setting Your Business Foundation

JD Jaramillo of Friendly Pest Solutions joins the FieldRoutes Pest in Class podcast to discuss scaling a business with SOPs and technology.

The Technician Performance Trifecta: Recognition, Rewards, and Retention

Taylor Olson, CEO of Applause, joins FieldRoutes’ Pest in Class podcast to explain how automated scorecards and real-time recognition are redefining technician performance.

Why Owners Need Other Owners: The Real Benefit of Networking

Thomas Harris of Uinta Pest Solutions shares his journey from solopreneur to thriving CEO. Hear strategies you can use to build a powerful network, drive referrals, and scale your company.

Put Your Numbers in Timeout: Building a Call Center People Want to Be Part Of

Steve Short, vice president of sales and marketing at Fox Pest Control, joins Pest in Class to discuss building a healthy call center culture.

Pest Control and Parenthood: How the Goins Built Grace Into Their Business

Noelle and Rian Goins, owners of Get Goins Pest Control, share how they prepared their business for a new arrival, from adjusting pricing to embracing a new definition of success.

About the Show

The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.

Get on our show