18: Winning Strategies: Leadership, Culture, And Customers With Brad Pitts
Brad Pitts has built his new role as a consumer services consultant off years of experience and examples accumulated in the pest control industry.
Chief among his teachings today is how to value team members: Not just in hiring good ones, but in retaining them.
"If employees view it as a career, they're going to stay with you, if you treat them the right way," says Pitts, whose resume includes stops at HomeTeam Pest Defense, Orkin Pest Control, Arrow Environmental Services, Fox Pest Control, and Hawx Pest Control.
Listen or watch in this episode of FieldFamous with host Dr. Christopher Fasano in which Pitts discusses:
1:19 His eyebrow-raising name.
1:48 Being a consultant in an industry that he says found him early in his work life.
10:11 Creating collaborative environments as a leader.
13:34 Strategies for developing customer loyalty and maintaining a high level of service while growing a business.
20:28 The changes he has navigated in the industry.
24:00 Insights for ways that leaders can retain employees.
26:48 His optimism about the future of the pest control industry.
28:20 His love for coaching businesses to find even greater success.
At the 30-minute mark, Pitts and Fasano conclude with the Field Famous Rapid Fire Finish.
Useful links from this week's show:
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Field fame is reached by our customers when their goals, dreams, and aspirations become reality. It's a result of the true grit our customers dedicate to the success of their business and the solutions FieldRoutes delivers to help them along their growth journey to field-fame. To reach your fame-worthy status, FieldRoutes helps: service more customers with fewer employees, easily manage your operations and payments, and grow your business.
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