05: Essential Work: Protecting Public Health And The Environment With Dan Baldwin
In this episode, Field Famous host Dr. Christopher Fasano discusses the vital role of science in pest control with Dan Baldwin, vice president of technical services for Hawx Pest Control. Together they examine the role of technical expertise and confidence in ensuring pest management businesses can live up to their promises to their clients. They also touch on making pest management more than a job and inspiring staff to give their career their all, improving the customer experience.
Listen as Baldwin and Fasano explore:
2:19 The importance of creating processes and protocols to support the organization’s needs
10:27 How bringing confidence to every service enhances the quality of services by understanding the big picture
21:26 The benefits of experimenting with different techniques to improve employee retention
28:30 The art of delivering client satisfaction while respecting ethical and legal boundaries
39:59 Finding the sweet spot between the needs of the business and the client's needs
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About the Show
Field fame is reached by our customers when their goals, dreams, and aspirations become reality. It's a result of the true grit our customers dedicate to the success of their business and the solutions FieldRoutes delivers to help them along their growth journey to field-fame. To reach your fame-worthy status, FieldRoutes helps: service more customers with fewer employees, easily manage your operations and payments, and grow your business.
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