Emtec Pest Control needed an intuitive, easy-to-use solution that would accept credit card payments and increase efficiencies.
About the Company
Famously known for being, “The guys in the red shirts since 1979,” Emtec Pest Control is a family-owned operation that services the Oklahoma City, Tulsa, and Stillwater metroplexes. (Fun fact: From 1979 to 1985, Emtec sponsored a Super Modified race car, #62, which ran at the Tulsa and Oklahoma City Speedways. The company owner, Roger Wieden, drove it, and Emtec employees crewed it.) Emtec Pest Control has 10 technicians and five office employees. Its mission is to provide high-quality, affordable, and professional pest control and termite elimination services to its customers’ homes and businesses.
A couple of years ago, Emtec was shopping around online for a new software solution to replace their old Linux-based system. One of their biggest challenges with the system was its inability to accept credit card payments, which was disappointing to customers. Work orders and invoices were printed, and the technicians would collect the payments from the customers and submit them at the end of the week. This meant they had to apply payments manually in the system and lacked real-time visibility into which payments had been processed.
In early 2020, Emtec implemented the FieldRoutes™ operations suite. After looking at three other software competitors, they felt that FieldRoutes most significant advantage was its ease of use. Having some employees that were not tech-savvy, it was important to find an intuitive solution so they could be easily trained. Another advantage was that the FieldRoutes platform integrated with the Sentricon® system so they could easily track the installation, service, inspection, and renewal of termite sites. Lastly, the Customer Portal enables customers to pay online using a credit card which increased customer satisfaction.
FieldRoutes’ mobile technology capability has had a major impact on Emtec’s business by reducing their reliance on paper from having to print out all the work orders. While it was not the most painless process switching from paper to an iPad, the technicians picked up on the technology, and it turned out to be a good thing. Additionally, since their technicians do their own scheduling, the Dashboard has been a big help to ensure all services are completed throughout the month in real-time. Furthermore, the AutoPay feature has significantly reduced the amount of time it takes to process payments. Last but not least, in a year where many businesses took a hit at the beginning of COVID-19, Emtec increased its customer invoices by 98% within the first two months of implementation.
Since implementing the FieldRoutes platform, Emtec Pest Control has:
- The ability to accept credit card payments
- Greater visibility into services executed
- Increased their customer invoices by 98% during the first two months of implementing FieldRoutes
“The training we received from our Sr. Implementation Specialist went above what we expected.”
CORY FORISTER, Area Manager
Emtec Pest Control
1241 N. Sheridan Rd.
Tulsa, OK 74115