Emtec Pest Control Case Study

Sep 16, 2021
2 min read
Emtec Pest Control Case Study

98%

Increased their customer invoices by 98% during the first two months of implementing FieldRoutes

Dots SVG Image

Emtec Pest Control needed an intuitive, easy-to-use solution that would accept credit card payments and increase efficiencies.

About the Company

Famously known for being, “The guys in the red shirts since 1979,” Emtec Pest Control is a family-owned operation that services the Oklahoma City, Tulsa, and Stillwater metroplexes. (Fun fact: From 1979 to 1985, Emtec sponsored a Super Modified race car, #62, which ran at the Tulsa and Oklahoma City Speedways. The company owner, Roger Wieden, drove it, and Emtec employees crewed it.) Emtec Pest Control has 10 technicians and five office employees. Its mission is to provide high-quality, affordable, and professional pest control and termite elimination services to its customers’ homes and businesses.

The Challenge

A couple of years ago, Emtec was shopping around online for a new software solution to replace their old Linux-based system. One of their biggest challenges with the system was its inability to accept credit card payments, which was disappointing to customers. Work orders and invoices were printed, and the technicians would collect the payments from the customers and submit them at the end of the week. This meant they had to apply payments manually in the system and lacked real-time visibility into which payments had been processed.

The Solution

In early 2020, Emtec implemented the FieldRoutes™ operations suite. After looking at three other software competitors, they felt that FieldRoutes most significant advantage was its ease of use. Having some employees that were not tech-savvy, it was important to find an intuitive solution so they could be easily trained. Another advantage was that the FieldRoutes platform integrated with the Sentricon® system so they could easily track the installation, service, inspection, and renewal of termite sites. Lastly, the Customer Portal enables customers to pay online using a credit card which increased customer satisfaction.

The Impact

FieldRoutes’ mobile technology capability has had a major impact on Emtec’s business by reducing their reliance on paper from having to print out all the work orders. While it was not the most painless process switching from paper to an iPad, the technicians picked up on the technology, and it turned out to be a good thing. Additionally, since their technicians do their own scheduling, the Dashboard has been a big help to ensure all services are completed throughout the month in real-time. Furthermore, the AutoPay feature has significantly reduced the amount of time it takes to process payments. Last but not least, in a year where many businesses took a hit at the beginning of COVID-19, Emtec increased its customer invoices by 98% within the first two months of implementation.

Since implementing the FieldRoutes platform, Emtec Pest Control has:

  • The ability to accept credit card payments

  • Greater visibility into services executed

  • Increased their customer invoices by 98% during the first two months of implementing FieldRoutes

“The training we received from our Sr. Implementation Specialist went above what we expected.”

CORY FORISTER, Area Manager www.emtecpestcontrol.com Emtec Pest Control 1241 N. Sheridan Rd. Tulsa, OK 74115 (918) 663-0613

Get FieldRoutes updates in your inbox

FieldRoutes needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Recommended case studies

Schedule A Free Demo
Partnerships Provide Power And Promise For Uinta Pest Solutions

Partnerships Provide Power And Promise For Uinta Pest Solutions

The Utah company plans to franchise with a location in North Carolina.

Read more
Fred Willey On Bringing People Together And Bringing An Industry Along

Fred Willey On Bringing People Together And Bringing An Industry Along

The Invader Pest Management co-owner shares his philosophies on leadership.

Read more
 ‘How Did We Do?’ Customers Are Letting Gecko Pest Control Know

‘How Did We Do?’ Customers Are Letting Gecko Pest Control Know

A shift to FieldRoutes is helping the rural east Texas company enhance its reputation in the community.

Read more
Quality Pest Control Case Study

Quality Pest Control Case Study

A change in provider software requires time and effort, she says, but ‘the outcome is going to move you forward.

Read more
Modern Pest Control Case Study

Modern Pest Control Case Study

The Brashier family drives success in the Texas company’s eighth decade.

Read more
Midstate Termite & Pest Control Case Study

Midstate Termite & Pest Control Case Study

The first time that Randy Adcock chose a software company—two decades ago—he needed one that would help Midstate Termite & Pest Control move into a more modern era.

Read more

FieldRoutes helps field service companies simplify, scale, and grow.

Schedule A Free Demo
Graphic Conversion Panel