The 7 Best Call Answering Services for Pest Control Businesses

Disclaimer: The information below is accurate as of April 2025.

Every missed call in the pest control industry can mean a lost customer and missed revenue. Homeowners and commercial clients often need urgent help with pest problems and expect immediate responses.

An efficient call-answering service ensures you never miss inquiries during or after business hours.

In this guide, we will highlight the seven best phone answering services for pest control companies and compare features, pricing, and benefits to help you meet your business needs and improve customer satisfaction.

1. AnswerConnect

2. Ruby Receptionists

3. PATLive

4. Smith.ai

5. Davinci Virtual

6. ReceptionHQ

7. AnswerForce

1. AnswerConnect

AnswerConnect is a reliable answering service designed to help pest control businesses manage and answer calls, even during after-hours or periods of high call volume. With 24/7 live answering, it ensures that no urgent calls from homeowners or potential customers go unanswered. AnswerConnect also integrates well with CRM systems, making it easy for pest control companies to capture leads, schedule appointments, and follow up with callers efficiently.

Key Features:

• 24/7 live call answering with appointment scheduling and follow-up.

• Custom call scripts tailored to pest control services and business needs.

• CRM integration for seamless lead management and customer tracking.

• Bilingual call handling to assist both English and Spanish-speaking callers.

Pricing:

By inquiry.

Best for:

Pest control businesses that require round-the-clock live answering and efficient dispatching for emergency calls.

2. Ruby Receptionists

Ruby Receptionists is one of the most well-known virtual receptionist services, offering live answering with a friendly, professional tone. For pest control businesses, Ruby helps ensure that no customer call, whether a routine inquiry or an emergency call after hours, goes unanswered. Their team is skilled in answering calls promptly, handling scheduled appointments, and delivering messages with accuracy and speed. Ruby is particularly valuable for small businesses that need customer support without hiring in-house staff. Their ability to integrate with CRM systems ensures incoming calls and customer details flow seamlessly into pest control software, keeping communication smooth and organized.

Key Features:

• Live, US-based virtual receptionist service is available during business hours and after hours.

• Customizable call handling scripts to reflect your pest control business’s voice and values.

• Appointment scheduling, call forwarding and call back features.

• Mobile app for call tracking and on-the-go management.

Pricing:

Starts at $230/month for 50 receptionist minutes, with additional plans available.

Best for:

Pest control companies that prioritize customer experience and need professional, personable call answering with appointment scheduling features.

3. PATLive

PATLive is a reliable call-answering service designed to help small businesses manage high call volumes and urgent calls. Pest control companies can benefit from PATLive’s 24/7 availability, ensuring potential customers and emergency calls are never missed. This timely help not only meets immediate needs but also significantly enhances customer loyalty, as customers are more likely to trust and remain loyal to dependable and responsive businesses. The service offers live answering with scripts tailored to your business needs, making it easy to handle inbound and outbound calls professionally. Their team can manage appointment scheduling, dispatch urgent requests, and provide follow-up messaging to homeowners or commercial clients. With CRM and calendar integrations, pest control business owners can stay organized and responsive without additional manual effort.

Key Features:

• 24/7 live answering for inbound and outbound calls.

• Custom call scripts and real-time call handling adjustments.

• Appointment scheduling and dispatching services.

• Bilingual agents are available for diverse customer bases.

Pricing:

Starts at $235/month for 75 minutes, with additional plans by inquiry.

Best for:

Pest control businesses with fluctuating call volumes needing scalable, professional customer support and emergency call handling.

4. Smith.ai

Smith.ai is a virtual receptionist service offering live call answering and AI-powered chat solutions. It provides efficient call handling, lead qualification, appointment scheduling, and follow-up support for pest control businesses. Smith.ai's responsive and tailored subscription models provide a helpful service that integrates effectively into pest control operations. Smith.ai integrates with CRM platforms and dispatching tools, making it easier for pest control business owners to capture potential customers and manage service calls. The service is ideal for exterminators and pest control companies looking for bilingual support, 24/7 availability, and quick responses to urgent calls. Its combination of technology and live agents helps streamline operations and improve customer satisfaction.

Key Features:

• 24/7 live answering with AI chat integration.

• Appointment scheduling and lead capture.

• CRM and calendar integrations for seamless workflow.

• Bilingual agents and outbound call-back capabilities.

Pricing:

Starts at $292.50/month for 30 calls, with custom plans available by inquiry.

Best for:

Pest control companies that need smart, automated support, professional live answering, and CRM integration.

5. Davinci Virtual

Davinci Virtual offers professional virtual receptionist services for small businesses, including pest control companies. They provide live call answering, appointment scheduling, and call forwarding services, ensuring pest control businesses never miss urgent calls or potential customers. Hiring an in-house receptionist can be a significant financial burden due to salaries and hidden fees. In contrast, Davinci Virtual's answering service offers a cost-effective alternative with greater flexibility and better customer support. Their services are US-based, with options for bilingual support, making them a strong fit for pest control companies serving diverse communities. Davinci also provides dedicated phone numbers and supports both inbound and outbound calls, which is ideal for businesses that handle high call volumes and need help managing customer inquiries and emergency calls.

Key Features:

• Live call answering and appointment scheduling.

• Call forwarding and voicemail management.

• Custom greetings and dedicated business phone numbers.

• Bilingual receptionist support and outbound call handling.

Pricing:

By inquiry, with flexible plans based on call volume and business needs.

Best for:

Pest control businesses that require a professional presence with custom call handling and dedicated phone numbers for client communications.

6. ReceptionHQ

ReceptionHQ provides a live answering service to help small businesses and pest control companies manage incoming calls efficiently. With 24/7 availability, they ensure that pest control businesses never miss emergency calls or potential customers after hours. Their virtual receptionist service includes call forwarding, appointment scheduling, and message taking, all customizable to fit your business needs. ReceptionHQ also offers bilingual support and integration options with CRM systems to streamline follow-up communication and improve customer satisfaction.

Key Features:

• 24/7 live call answering and message taking.

• Appointment scheduling and call forwarding.

• CRM integrations for smooth follow-up processes.

• Bilingual receptionists for broader customer support.

Pricing:

From $25 per month, with plans available for different call volumes and service levels.

Best for:

Pest control businesses seeking reliable after-hours coverage and seamless integration with existing CRM tools for professional customer support.

7. AnswerForce

AnswerForce is a US-based call-answering service that helps pest control companies handle high call volumes, including after-hours and emergency calls. They provide live answering services with friendly, professional virtual receptionists who can manage inbound and outbound calls, schedule appointments, and dispatch urgent calls to the right team member. This makes it an excellent solution for pest control businesses looking to improve customer satisfaction and reduce missed calls.

Key Features:

• 24/7 live answering with appointment scheduling and dispatching.

• Bilingual virtual receptionist service for English and Spanish callers.

• Integration with CRM systems to streamline lead management.

• Custom scripts and call handling tailored to business needs.

Pricing:

By inquiry, with tiered packages based on call volume and service complexity.

Best for:

Pest control businesses that need full-time live call handling and fast response for urgent calls and emergency pest control services.

Why Do Pest Control Businesses Need a Call Answering Service?

Pest control companies often experience high call volumes during peak seasons when infestations like termites, roaches, and bed bugs surge. Managing urgent phone calls, scheduling follow-ups, and handling after-hours inquiries become challenging for in-house teams. Each missed call represents a missed opportunity for new customers and lost revenue. A reliable pest control answering service ensures that incoming calls are answered promptly, no matter the time of day. This improves the customer experience and helps pest control business owners focus on service delivery without worrying about call handling.

Benefits of using a professional service:

• 24/7 availability so your business never misses urgent calls or after-hours requests.

• Efficient lead capture and appointment scheduling that integrates directly into your CRM.

• Enhanced customer experience with bilingual support, professional scripts, and timely callbacks.

Learn how automation tools like those in our pest control customer service solutions can further streamline communication and reduce missed calls.

What Should You Be Looking for in a Pest Control Business Answering Service?

Choosing the right pest control answering service can make all the difference in customer satisfaction and lead conversion. Pest control businesses need providers who can handle high call volumes, manage urgent calls, and integrate with existing workflows for maximum efficiency.

• 24/7 availability: Your pest control business should never miss emergency calls or after-hours inquiries. Look for a provider that offers round-the-clock live answering with quick response times.

• Professional support: Having professional support available is crucial for handling pest control emergencies. This enhances customer satisfaction and loyalty, ultimately contributing to business growth.

• Industry-specific knowledge: An answering service familiar with pest control services will sound more professional to callers. They should understand common issues like termite infestations and seasonal pest problems.

• Appointment scheduling and lead management: The best call-answering services will directly handle appointment booking and lead capture. This reduces the need for manual follow-up and keeps your pest control business running smoothly.

• Integration with existing pest control software: Look for call center services that sync with your CRM and dispatching tools. Integrations with platforms like FieldRoutes enhance workflow and streamline customer management.

• Affordable pricing and scalability: Providers should offer flexible pricing plans that suit small businesses and growing pest control companies. As call volumes increase, scalability ensures the service meets your business needs.

Learn how integrating these features with FieldRoutes’ pest control software can elevate your customer experience and reduce missed calls.

How FieldRoutes Enhances Call Answering Services for Pest Control Businesses

A reliable call-answering service is only part of the solution. To fully maximize customer satisfaction and operational efficiency, pest control businesses need integrated tools that streamline communication and follow-up. FieldRoutes offers features that perfectly complement your call-answering services, turning every inbound inquiry into a business opportunity.

• Seamless CRM integration: Automatically log call details and customer information into FieldRoutes’ CRM for quick access and tracking. This ensures your pest control business keeps all customer interactions in one place, helping with future follow-ups and service calls.

• Lead Management Tools: Capture potential customers from answered calls and track them through the sales funnel. This feature makes it easy to convert inquiries into new customers. Learn more about FieldRoutes Lead Management Tools.

• Automated Follow-Ups: Send follow-up emails, text messaging, or calls to ensure no lead slips through the cracks. This automation helps your business respond promptly and maintain customer engagement.

• Smart Appointment Booking: FieldRoutes syncs with answering services to schedule jobs automatically based on technician availability. This reduces manual work and ensures timely pest control services. Discover FieldRoutes Appointment Booking.

• Customer Portal: Clients can view scheduled services, reschedule, or make payments online without needing to call again. This gives homeowners convenience and boosts customer satisfaction.

Discover how combining these features with a professional pest control answering service can transform your customer experience and grow your business.

It’s Your Turn Now

Every missed call can mean a lost opportunity for your pest control business.

Using a professional call-answering service ensures more bookings, improves customer satisfaction, and keeps urgent calls from slipping through the cracks. Combining these services with the right pest control software further elevates your business efficiency.

Before choosing a call-answering provider, assess your business needs.

Consider factors like call volume, after-hours coverage, appointment scheduling capabilities, and CRM integrations. Reliable services can handle customer calls, capture leads, and even schedule pest control services on your behalf.

Pairing these services with solutions like FieldRoutes will help you automate follow-ups, manage customer information, and track sales performance - almost like your own pest control call center. This creates a smoother workflow and drives growth. Learn more about optimizing your business in our guides on increasing pest control sales and how to automate pest control business.

Ready to see how FieldRoutes can complement your call-answering service? Schedule a free demo today.