The frustration started in the field.
Technicians for Scout Pest Control, based in Tanner, AL, were heading into areas with spotty cellular reception and watching time disappear. Completing the paperwork portion of a stop—before service even started—was eating 15 to 20 minutes.
"That doesn't work," says Jared Toone, Scout's owner.
Toone had been with the same software provider for six or seven years. He didn't walk away quickly.
He gave the company eight months' notice that he'd start shopping around if the problem wasn't resolved. Then he gave them more time when he started looking. Then he gave them still more time.
"I tried to move slowly on something like this because it's a major undertaking to switch," he says. "I wanted to give them every chance to get things working."
The issue was never resolved. So Toone decided to find a solution—elsewhere.
Two visits helped him. Toone traveled to Birmingham to spend time at Magic City Pest Control, shadowing the office team and riding along in the field. He also attended a gathering of about 20 pest control business owners hosted by Go-Forth Home Services in High Point, NC, where Chase Hazelwood spoke about his team's experience with FieldRoutes.
"We got a really good look at how FieldRoutes works before we made the decision to switch," Toone says. "I looked at the other options that were out there, tried to make sure I did my due diligence.
"I don't want to have to do this again."
In FieldRoutes, Toone found five reasons to believe he won’t need to.
It works. Toone’s company, which achieved nearly $2.7 million in revenue in 2025, employs 12 technicians.
In the spotty reception areas where the old platform had ground to a halt, FieldRoutes performed without issue for his team.
"The techs have had zero complaints," Toone says. "They say it works flawlessly for them out in the field."
It's a true database. The new platform offers better ease of use for Scout Pest Control customers, but Toone says the data is more reliable for his team.
“The reports we can pull are a lot more powerful,” he says.
FieldRoutes software provides full insight into performance, clear business metrics, and consistent records, and its comprehensive reporting enables immediate insights and data-driven decisions.
It automates. The less his team has to handle manually, the better.
FieldRoutes' automation tools reduce repetitive tasks for both office staff and technicians, freeing time for higher-value work.
"The less I have to have somebody do just a manual repetitive task, the better," Toone says. "That was something that was really important to me."
It's priced right. Another software company Toone evaluated came in at a significantly higher price point. FieldRoutes charges based on active customers rather than user licenses—meaning, for example, a door-to-door sales push doesn't require buying a block of licenses before a single account lands.
"The value's better. I'm not spending more than I was," he says, referring to his former provider.
It's backed by the right company. This was the clincher.
Toone had watched his former provider get acquired by a large software conglomerate that cut staff and let the platform decline.
FieldRoutes has gone in a different direction. ServiceTitan's acquisition brought resources, industry focus, and consistent improvement, Toone says.
"ServiceTitan has come in and made it better and better," Toone says. "They already provide so many services to so many service companies that they've been able to say, 'These are things that have worked really well,' and plug it into FieldRoutes."
That confidence is grounded in FieldRoutes' standing: Forty of the top 100 pest control companies in the country rely on it to run their operations.
Scout went live in late November 2025. Toone's technicians needed about an hour with their implementation specialist.
Then they got to work.
Jared Toone wanted to switch software just one time. The same can be true for you and your company.
Click below to get a free demo of FieldRoutes software and see more of why Toone and Scout Pest Control made the switch.
