Customer Communication

Customer Service Is Alive

Nov 17, 2019
2 min read
SEO Title | Customer Service Is Alive

Did you read the title of this blog and say to yourself, “you have got to be kidding”? In today’s world there are so many examples of terrible customer service we find ourselves going to great lengths to avoid calling or emailing with the companies we buy goods and services from.

A bad customer service experience can leave you feeling frustrated or undervalued. How many times have you called for support only to wait on hold for an outrageous amount of time? Can you even count high enough to capture the number of times you were transferred to someone overseas that has no real accountability for your satisfaction as a customer? You shouldn’t have to jump through hoops for help.

With the PestRoutes® solution you don’t. In fact, 93% of our customers report that they are extremely satisfied with our support. Our pest control software coupled with our dedicated, U.S. support team that lives and breaths by our core values is why our customers provide such positive reviews. 

PestRoutes’ Core Values Make the Difference

Many companies will tell you they are customer focused, but here at PestRoutes we’re customer obsessed. In fact, customer obsession is our number one core value, but you don’t reach customer service excellence with that alone. To do this, it starts with our employees. We won’t hire or promote a team member unless they exhibit all five of our core values. They are:

Customer Obsession

We treat customers like gold by going above and beyond their expectations and by always doing a little more than is expected. We make meaningful and impactful differences in their lives and produce raving fans.

Make It Happen

There is NOTHING we can’t solve or accomplish. We take ownership of our roles and will do whatever it takes to get the job done—no excuses. We believe that actions speak louder than words and that nothing can stop a committed person.

Knowledge Is Power

We are curious minds that love to understand problems inside and out. We know our customers almost better than they know themselves. We have deep knowledge of how to help them accomplish their goals. We love to listen and never stop learning.

Teamwork Makes the Dream Work

We are all on the same team and have one, unified goal. We can trust each other, we support each other, and we respect each other. Communication and transparency are key to our success and we know we can’t do this alone.

Get It Right

It is better to have the right answer than a quick one. We take the time to prepare our work before we deliver it and are proud of our finished products. Our customers have full confidence in what we deliver because they can trust us. 

Wanting more? Check out some of our other blog posts!

2025 State of the Pest Industry: Key Findings and Actionable Strategies

2025 State of the Pest Industry: Key Findings and Actionable Strategies

The 2025 State of the Pest Industry report, generated for FieldRoutes from a survey of 1,025 pest control company leaders, showcases findings about the economy and digital transformation.

Email Marketing Tips for Busy Pest Control Companies

Email Marketing Tips for Busy Pest Control Companies

Here are some email marketing best practices you’ll want to consider if you’re a pest control company looking to get the most out of email marketing.

Slash Fuel Costs by 20%: Routing Secrets from an Industry Leader

Slash Fuel Costs by 20%: Routing Secrets from an Industry Leader

Discover how Markus Konietzka, a former technician turned routing expert, leveraged FieldRoutes software to achieve a 20% reduction in fuel expenses and boost team morale at AXN Growth Partners. Learn his actionable strategies for optimizing your routes and driving business growth.

Elevating Peak Season Performance with FieldRoutes's Latest Software Updates
Customer Communication

Elevating Peak Season Performance with FieldRoutes's Latest Software Updates

Your business credit score is an essential figure to estimate the creditworthiness of your business. Let us walk you through the credit scoring process.
Amid Immigration Enforcement, How Companies Can Support Their Workforce

Amid Immigration Enforcement, How Companies Can Support Their Workforce

As immigration enforcement intensifies in 2025, companies must help their workforces. Learn actionable strategies, from I-9 audits to ICE response plans, to navigate policy changes and ensure compliance while addressing employee concerns.

How to Survive Slow Pest Control Season (+Pro Tips)
Business Growth

How to Survive Slow Pest Control Season (+Pro Tips)

Discover expert tips to stay profitable during the slow pest control season. Learn retention, marketing, and cost-saving strategies that work year-round.

FieldRoutes helps field service companies simplify, scale, and grow.

Graphic Conversion Panel