Customer Service Is Alive

Customer CommunicationsNovember 18, 2019

Did you read the title of this blog and say to yourself, “you have got to be kidding”? In today’s world there are so many examples of terrible customer service we find ourselves going to great lengths to avoid calling or emailing with the companies we buy goods and services from.

A bad customer service experience can leave you feeling frustrated or undervalued. How many times have you called for support only to wait on hold for an outrageous amount of time? Can you even count high enough to capture the number of times you were transferred to someone overseas that has no real accountability for your satisfaction as a customer? You shouldn’t have to jump through hoops for help.

With the PestRoutes® solution you don’t. In fact, 93% of our customers report that they are extremely satisfied with our support. Our pest control software coupled with our dedicated, U.S. support team that lives and breaths by our core values is why our customers provide such positive reviews. 

PestRoutes’ Core Values Make the Difference

Many companies will tell you they are customer focused, but here at PestRoutes we’re customer obsessed. In fact, customer obsession is our number one core value, but you don’t reach customer service excellence with that alone. To do this, it starts with our employees. We won’t hire or promote a team member unless they exhibit all five of our core values. They are:

Customer Obsession

We treat customers like gold by going above and beyond their expectations and by always doing a little more than is expected. We make meaningful and impactful differences in their lives and produce raving fans.

Make It Happen

There is NOTHING we can’t solve or accomplish. We take ownership of our roles and will do whatever it takes to get the job done—no excuses. We believe that actions speak louder than words and that nothing can stop a committed person.

Knowledge Is Power

We are curious minds that love to understand problems inside and out. We know our customers almost better than they know themselves. We have deep knowledge of how to help them accomplish their goals. We love to listen and never stop learning.

Teamwork Makes the Dream Work

We are all on the same team and have one, unified goal. We can trust each other, we support each other, and we respect each other. Communication and transparency are key to our success and we know we can’t do this alone.

Get It Right

It is better to have the right answer than a quick one. We take the time to prepare our work before we deliver it and are proud of our finished products. Our customers have full confidence in what we deliver because they can trust us. 

FieldRoutes Clients Grow Faster

Our fastest-growing customers on the 2021 PCT Top 100 have seen a 74% year-over-year average revenue growth rate.

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