UPCOMING WEBINAR
The Metrics That Drive Better Technicians—and Better Business Results
Thu, Aug 27, 11:00 AM (PST)
Register to Watch
FieldRoutes on how leading pest control companies use performance metrics to improve accountability, productivity, and customer experience.
Together, they’ll share a practical framework for measuring what matters, how to separate business objectives from the daily actions technicians can actually control, and how to connect the two.
Discover how real-time visibility and transparency help teams take greater ownership of performance, and learn how Frontline Pest Control built a culture of accountability through meaningful metrics and incentives.
You’ll walk away with actionable ideas for creating a more engaged team, improving technician performance, and driving stronger business results.
Joel Ragar is the Co-Founder and VP of Product at Applause, where he leads product strategy and development. He focuses on building tools that connect technician performance with business outcomes. His work powers Applause features that drive consistency, recognition, and high performance across service teams.
Guillaume Bergeron is the Chief Executive Officer of Frontline Pest Control, where he leads the company’s growth strategy, operations, and commitment to exceptional customer service. He focuses on scaling the business through operational excellence, innovation, and investments that empower his team.