Selecting a new field service software provider is a big decision that will impact your business for years to come. You certainly don’t want buyer’s remorse. If you’re not prepared, going into the unknown can be daunting and a little scary, to say the least. To help avoid making a very expensive mistake, here is a list of pitfalls to avoid.
1. It’s Not Always About Price
When you’re working with a tight budget, it’s tempting to go with the cheapest software you can find. But just because it’s cheap, doesn’t mean you should buy it. Field service software comes in all shapes and sizes and the cheapest may cause a lot of headaches as you try to make it fit your needs. This can actually cost you more in the long run. Don’t fall victim to what seems to be a good deal up front.
2. Make A List And Check It Twice
Before you start shopping, make a list of the features you absolutely need. Some companies will distract you with fancy options in lieu of your purchasing goal. Think about what you need the software to actually do. If you’re buying it just because it looks slick, you’re probably buying the wrong software.
Just because you’re running a small field service business today, doesn’t mean it’s going to be small tomorrow. The idea of purchasing for your needs “right now” is appealing, but you will quickly outgrow the system and it will need to be replaced. When purchasing new software, make sure it grows with you, not against you.
4. Read The Fine Print
All contracts are not created the same. A 2016 study proved exactly what we all know – that no one reads the terms of service before accepting them. A fake social networking site was created and hidden in the terms of service were two things – they could share all your information with the NSA, and you needed to give up your first born as a form of payment. 98% signed up anyway. Some field service software providers will do the same. Unfortunately, sometimes things happen in life and you shouldn’t have to give up your first born to get out of your agreement.
5. Customer Service
Some field service software providers will outsource their customer service to cut costs. It may save them money, but you end up suffering because of the lack of quality service.
Many companies will over-sell their implementation processes by telling you how quick and painless it will be, but implementing a new software is never easy. It could take as many as six months depending on the complexity. Also, take the extra time to have your employees properly trained. It’s tempting to skip this step to accelerate the process, but it helps them adopt it more easily.
Be smart about your field service software purchase. Don’t be pushed into features you don’t need, or you don’t want. Avoiding these traps will save you a lot of headaches and will help you avoid spending more money than needed.