Owyhee Environmental Case Study

After a couple of years of doing things the hard way, Owyhee Environmental was looking for a reputable technology partner who could improve efficiency.

Casestudy PDF

After a couple of years of doing things the hard way, Owyhee Environmental was looking for a reputable technology partner who could improve efficiency.

About The Company

Founded in 2019, Owyhee Environmental is a familyowned and operated business that proudly serves Southern Idaho—including both the Treasure Valley and the Magic Valley areas—with residential and commercial pest control services. They currently have three technicians, two office employees, and three sales representatives.

The Challenge

After two years of continuous growth, Owyhee Environmental was ready to take the next step and add some automation to the business. At the time, managers were doing everything by hand, using out-of-the-box software applications and manual processes to manage the business. Managers were particularly frustrated by sending appointment reminders to clients one at a time and the inability of their existing software to do batch payment processing. They knew it was time to move on to a software system that could help them become more efficient.

The Solution

Jordan Killpack, Owyhee’s primary owner, was on the hunt for a reputable technology solution he could count on. He was already familiar with the FieldRoutes operations suite through his previous employer and knew it had all the functionality his team needed and then some. A few months after implementing the FieldRoutes operations suite, Jordan looked at the integrated sales and marketing suite to help supplement his successful sales operations.

Integrating these solutions together meant his customers could go online, purchase services on the website, and schedule a convenient time. The system automatically assigns a technician based on availability and location, then inputs the customer information in the system with no manual entry. Jordan had been searching for a way to allow customers to purchase services online and was impressed by FieldRoutes’ expertise in pest control. He decided to move forward with both solutions.

The Impact

After a little over a year of using FieldRoutes, Owyhee Environmental is a much more efficient operation. Appointment notifications that used to take anywhere from 4-6 hours a day to complete now take mere minutes, thanks to the system’s automation functionality. The addition of batch payment processing is also a time-saver.

With the sales and marketing suite, Killpack quickly began to see promising results. Owyhee Environmental’s website has never looked better, and with the FieldRoutes team managing its Google My Business page, online content marketing strategy, and search engine optimization, Jordan and his team now have much more time to focus on closing sales and serving their customers. With both FieldRoutes operations and sales and marketing suites working together, the future of Owyhee Environmental has never looked better. Leads from the website are now automatically entered into the system, saving time and ensuring each prospect is promptly recorded. The combined analytics are nice too, providing a quick look at recurring revenue, new online reviews, cost per lead, and more. The result has been an impressive 35% increase in revenue from the previous year.

Since implementing FieldRoutes, Owyhee Environmental has:

  • Saved 4-6 hours every day by sending automated appointment reminders.
  • Enjoyed additional time savings with batch processing.
  • Experienced a 35% increase in year-to-year revenue.

“I just wanted to make my life easier. I was doing everything by hand when we started out, and that got old pretty fast. I knew FieldRoutes was wellrespected. I was spending a couple hours a day on work that now takes just a few minutes. That’s massive. So, it’s completely changed the business for us.”

Jordan Killpack, Owner
owyheeenvironmental.com
104 E Fairview Ave #286
Meridian, Idaho 83642
(208) 391-5153

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