Inman-Murphy Termite and Pest Control Case Study

When comparing software solutions, Inman-Murphy was looking for an all-in-one solution to create efficiencies.

Casestudy PDF

When comparing software solutions, Inman-Murphy was looking for an all-in-one solution to create efficiencies.

About the Company

With more than 20 years of experience in the pest control industry, Inman-Murphy Termite and Pest Control is one of Memphis, TN’s fastest-growing operations. Inman-Murphy employs 32 technicians, four office employees, and four sales representatives, and they’ve built their reputation on exceptional customer care. They take pride in that they have many customers who have been with them since the beginning, who also regularly refer new customers.

The Challenge

Inman-Murphy was using an archaic software solution with limited capabilities. For one, billing alone took three people over two days to complete. They were using a dot-matrix printer to print their tickets, and they had to schedule their technicians manually. Unfortunately, this meant a lack of visibility as to how many stops their technicians had throughout the day. For example, if the technicians had holes in their day, they couldn’t fill them, which meant they were leaving money on the table.

The Solution

Inman-Murphy first heard about FieldRoutes after researching the Internet. While at PestWorld, they were able to compare different solutions. They chose the FieldRoutes™ operations suite because it was simple, easy to use, and provided an “all-in-one” solution that included automated communications, billing, and scheduling, unlike some competitors that charge for different modules or make you buy multiple packages. They no longer have to worry about losing a paper ticket, and the Job Pool feature gives their technicians the ability to schedule additional customers throughout the day, so they don’t lose business. Additionally, their technicians can view any customer balances through the app before they start their visit.

The Impact

Since the FieldRoutes platform is Cloud-based, Inman-Murphy can access it from anywhere. This was a significant advantage when other businesses were shutting down during COVID-19. Inman-Murphy was still able to continue communicating while working from home and even grew its customer base by 16 percent. Their billing process has been reduced from two days to 30 minutes, which gives their office employees more time during the day to work on other initiatives. Lastly, technicians are held more accountable because managers can see if they need more stops in real-time.

Since implementing the FieldRoutes platform, Inman-Murphy Inc:

  • Streamlined their billing process
  • Reduced their reliance on paper
  • Greater insight into their technicians’ schedules

“FieldRoutes made it easy to communicate with each other during COVID-19. It would’ve been much more difficult if we all had to be in the office in order to work.”

CHRIS MURPHY, President
www.inman-murphy.com
Inman-Murphy, Inc.
Termite & Pest Control Company
8005 Veterans Parkway
Millington, TN 38053

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Our fastest-growing customers on the 2021 PCT Top 100 have seen a 74% year-over-year average revenue growth rate.

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