Golden Hills Pest Control Case Study

After 30 years in the business, Golden Hills Pest Control needed a solution that could keep up with the latest technology innovations.

About the Company

Founded in 1990, Golden Hills Pest Control serves the greater Sacramento, CA area with pest control services for residential and commercial properties. Technicians are well-known for their quick and efficient work and management prides itself on excellent customer service.

The Challenge

Golden Hills Pest Control had been using a competing pest control software solution to help manage its operations but recognized it was quickly becoming outdated. The lack of software updates limited its ability to automate time-consuming manual processes, and much of the day was spent tediously calling, texting, and emailing customers individually to remind them of upcoming appointments. This lack of automation would eventually make it difficult to deliver the outstanding customer service they were known for.

The Solution

As a company that prides itself on excellent customer service, Golden Hills Pest Control was on the hunt for an affordable Cloud-based solution that could keep up with the times and improve efficiencies. Specifically, they were looking to improve their scheduling and customer communication activities. They heard about the FieldRoutes™ operations suite online, were impressed by its route scheduling functionality, and decided it was time to make the switch.

The Impact

Golden Hills Pest Control successfully leveraged FieldRoutes to revamp its process, cutting their scheduling time by an estimated 75%. Appointment reminders that used to take half a day to work through are now completed automatically, saving time and improving their already stellar customer communications. The ability to accept electronic payments reduces their reliance on paper, and the addition of route scheduling allows technicians to easily view routes and make notes within the system. Plus, the team can now get a quick heads-up on their business performance from a single dashboard instead of multiple reports. As a result, they increased their customer base by 107% in the first year of implementing FieldRoutes.

Since implementing the FieldRoutes operations suite, Golden Hills Pest Control has:

• Cut scheduling time by an estimated 75%

• Increased their customer base by 107%

• Leveraged integrated credit card payment functionality to save time and improve invoicing

“FieldRoutes makes scheduling A LOT faster and allows us to have more streamlined communication with customers. Integrated credit card payments are also a time saver. Our techs enjoy the app. It is helpful for them to be able to see their routes on a map and make electronic notes to customer files.”

TIFFANY ARDISANA, Manager www.goldenhillspestcontrol.com Golden Hills Pest Control 1544 Santa Ana Ave #100 Sacramento, CA 95838 (916) 333-3738